Enquiry lands to us through multiple sources i.e online, 24x7 on call services, emails from client, request through our Client representative etc.,

Same will be uploaded into our online tool & auto generated email & SMS will reach client on booking confirmation. Vehicle & driver details will be shared to client 4 hours ahead of the pickup time.

Based on the client need vehicle will be arranged and same will be inspected by fleet ops team before dispatch of the vehicle to guest.

While closing the duty, driver will take down any additional instructions like continuation of vehicle for further day etc.. & close the trip at client drop location with client signature on the duty slip.

While closing the duty, driver will take down the feedback & also our operations executive will call the client to take the trip feedback & update them same if any, along with the trip details to billing team for raising invoice.

While signing on the invoice, management will be reviewing the feedback received from client on the booking to ensure the best services to our customers.

Based on the instructions & feedback etc., final Invoice will be raised at billing department. Invoice will be sent to client for the payment.

Monthly consolidated feedback & measures taken, will be reviewed by our Leadership team.